This course is for anyone who interacts with customers either by phone, email or face-to-face on a regular basis. It is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase Customer perceptions.

This Retail Security Course is designed to equip the learner with the knowledge, skill and competence to work as a Retail Security Officer performing practical security duties and procedures, to include loss prevention techniques, and responding to security situations, in order to maintain a safe and secure environment for staff and member of the public.